Cable Melbourne Privacy Policy

PRIVACY POLICY
 
Cable Melbourne is committed to the protection of your Personal Information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) (Privacy Act).
 
This Privacy Policy describes the manner in which Cable Melbourne collects, holds and uses Personal Information that is covered by the Privacy Act. It is not intended to cover categories of Personal Information that are not covered by the Privacy Act. If you wish to make any inquiries regarding this Privacy Policy, you should contact Cable Melbourne at info@cablemelbourne.com
Cable Melbourne may, from time to time, review and update this Privacy Policy including to take into account new laws, regulations and technology. All Personal Information held by Cable Melbourne will be governed by our most recent Privacy Policy, posted on our website www.cablemelbourne.com (Website). Our most recent Privacy Policy will apply to our collection, use and disclosure of Personal Information.
 

 

"Personal Information" is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether recorded in a material form or not.

 

 

Cable Melbourne may collect and hold Personal Information such as your name, gender, date of birth, contact details (including your address, phone numbers and emails, whether personal or for work), financial information, payment details, bank account details, tax file number and/or products and services information and preferences.

 

 

3.1 Cable Melbourne collects Personal Information from customers, employees, contractors and other individuals that is reasonably necessary for one of more of our functions or activities, including: in order to allow us to conduct our business functions, to meet any regulatory requirements which apply to our business, to market and sell our products and services and to conduct employee related activities.

 

3.2 You have the option to deal with us anonymously or by using a pseudonym. However you acknowledge that where this is impractical (for example when you contract with us) or where the law or a court order provides otherwise we are not required to provide these options to you.

 

3.3 If you choose not to provide your Personal Information to Cable Melbourne, we may not be able to undertake certain activities for you such as providing you with requested information, products or services.

 

 

4.1 Cable Melbourne collects Personal Information when you: visit our Website or stores, supply or buy products or services, request information about us or our products or services, provide feedback, respond to a survey, change your content or email preferences, contract with us, fill in a form on our Website, or contact us by telephone, facsimile, email, post or in person.

 

4.2 Cable Melbourne may also collect Personal Information about you via third parties including from our suppliers and merchants.

 

4.3 In some circumstances we may receive Personal Information that we have not requested. If this occurs, we will comply with our obligations under the Privacy Act. You acknowledge that we may de-identify and/or destroy this information unless we are required to keep it by law.

 

 

5.1 Cable Melbourne will not collect any Personal Information about users of our Website except when they knowingly provide it or as otherwise described below. For example, Cable Melbourne may collect Personal Information from users of the Website when they: (a) complete an online form; and/or (b) otherwise correspond with Cable Melbourne.

 

5.2 When you visit and browse our Website, our Website host may collect Personal Information for statistical, reporting and maintenance purposes. Subject to clause 7.4, the Personal Information collected by our Website host will not be used to identify you. The information may include: (a) the number of users visiting our Website and the number of pages viewed; (b) the date, time and duration of a visit; (c) the IP address of your computer; or (d) the path taken through our Website.

5.3 Cable Melbourne Website host uses this information to administer and improve the performance of our Website. Cookies

 

5.4 Cookies are small text files that are transferred to a user's computer hard drive by a website for the purpose of storing information about a user's identity, browser type or website visiting patterns.

 

5.5 If you access our Website, a cookie is downloaded onto your computer's hard drive when you first log on to our Website. You can adjust your internet browser to disable cookies, however Cable Melbourne may not be able to provide you with all the service or functionality you require on our Website if you choose to do so. Web Beacons

 

5.6 Web beacons are images that originate from a third party site to track visitor activities. Cable Melbourne may use web beacons to collect aggregate data and provides this information to our Website host to administer and improve the performance of our Website. Advertising

 

5.7 We use Google and/or other third-party service providers to serve ads on our behalf across the Internet and sometimes on our Website. They may collect anonymous information about your visits to our Website (not including your name, address, email address or telephone number), and your interaction with our products and services. They may also use information about your visits to the Website and other websites to target advertisements for goods and services in order to provide more relevant advertisements about goods and services of interest to you.

 

 

6.1 Cable Melbourne uses the Personal Information it collects about you for our business functions and activities, which may include the following:

 

(a) to provide you with information, products or services you have requested;

(b) to promote and market our products and services to you;

(c) to personalise and customise your experience on our Website;

(d) to help Cable Melbourne research the needs of its customers;

(e) to conduct research for the purposes of improving existing products or services or creating new products or services;

(f) to provide you with ongoing information about Cable Melbourne and its activities;

(g) to comply with regulatory or other legal requirements;

(h) for purposes related to the employment of our personnel and providing internal services to our staff; and

(i) for any other purpose communicated to you at the time that the Personal Information was collected or for which you provided your consent.

 

6.2 Cable Melbourne may use your Personal Information for a secondary purpose if that secondary purpose is related to those purposes in clause 6.1, if we have your consent or if otherwise provided for under the Privacy Act.

 

6.3 Cable Melbourne may use your Personal Information to provide you with direct marketing materials if you would reasonably expect us to or if you consent to receive direct marketing materials. We will seek your consent to provide you with direct marketing materials if we have obtained your Personal Information from a third party. Direct marketing material may include promotional material about Cable Melbourne or the products or services offered by Cable Melbourne.

 

6.4 You may opt out of receiving direct marketing material by contacting us in any of the ways specified in the direct marketing materials or as set out in clause 13.

 

6.5 Generally, we will only collect and use your Personal Information in accordance with this Privacy Policy. In the event that we collect or use Personal Information in ways other than as stated in this Privacy Policy, we will ensure that we do so in accordance with the Privacy Act.

 

 

7.1 Depending on the nature of your relationship with Cable Melbourne, we may disclose your Personal Information to shareholders, officers and employees of Cable Melbourne, other businesses within our group of companies, service providers who assist us in our business operations, parties involved in the purchase or sale of any of our businesses, other third parties, or otherwise as required by law.

 

7.2 Cable Melbourne may also disclose your Personal Information to our Website host or service providers in certain limited circumstances, for example when our Website experiences a technical problem or to ensure that it operates in an effective and secure manner. To the extent that we do share your Personal Information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this Privacy Policy.

 

7.3 We may also share non-personal, de-identified and aggregated information for research or promotional purposes. We will not sell your Personal Information to third parties for marketing purposes.

 

7.4 Unless otherwise specified in this Privacy Policy, Cable Melbourne or Cable Melbourne’s Website host will not disclose any of your Personal Information to any other organisation unless the disclosure is required by law or is otherwise permitted by the Privacy Act.

 

 

Your Personal Information may be disclosed outside of Australia to an entity in a foreign country, including entities in which Cable Melbourne has an ownership interest. We take steps to ensure that these overseas entities are obliged to protect the privacy and security of your Personal Information and use it only for the purpose for which it is disclosed.

 

 

9.1 Cable Melbourne will take reasonable steps to protect your Personal Information from misuse, interference and loss and from unauthorised access, modification or disclosure.

 

9.2 Cable Melbourne aims to keep your Personal Information secure and up to date. We will comply with our obligations under the Privacy Act in relation to any Personal Information that we handle, including information which is held on Cable Melbourne's computer systems.

 

9.3 Personal Information that is held by Cable Melbourne in hard copy is stored securely and is only disclosed or used for the purposes described in this Privacy Policy.

 

 

We will take reasonable steps to ensure that the Personal Information that we hold is accurate, up-to-date and complete. You can update your Personal Information at any time by contacting Cable Melbourne in any of the ways specified in clause 13. Cable Melbourne welcomes any changes to your Personal Information so as to keep our records up to date.

 

 

11.1 We will keep your Personal Information only for as long as required for our business purposes and otherwise as required by Australian law.

 

11.2 Where we no longer need to keep your Personal Information in accordance with clause 11.1, we will take reasonable steps to destroy or de-identify your Personal Information.

 

11.3 If you wish to have your Personal Information destroyed or de-identified, please let us know and we will take reasonable steps to do so (unless we need to keep it for legal, auditing or internal risk management reasons).

 

 

12.1 You are entitled to access Personal Information that Cable Melbourne holds about you. If you request access to your Personal Information, we will grant your request unless providing you with access would unreasonably impact upon the privacy of others or is not otherwise permitted under the Australian Privacy Principles or at law. If we refuse your request to access your Personal Information, we will provide you with written reasons for the refusal.

 

12.2 A request for access can be made by contacting Cable Melbourne in any of the ways specified in clause 13.

 

 

13.1 If you feel that your privacy has not been respected or that Cable Melbourne has conducted itself inconsistently with this Privacy Policy, the Australian Privacy Principles, a registered APP Code and/or the Privacy Act in respect of your Personal Information, or for any other queries, problems, complaints or communication in relation to this Privacy Policy, please contact us in any of the following ways: email: info@cablemelbourne.com write to: Att: Privacy Officer 1320 Malvern Road, Malvern VIC 3144.

 

13.2 You can find out more information about the Privacy Act and the Australian Privacy Principles from the Australian Information Commissioner. The Information Commissioner may be contacted at www.oaic.gov.au (email - enquiries@oaic.gov.au)

 

 

 

GKS Design Trading As Cable Melbourne 40 122 801 156

 

 

This Credit Reporting Policy relates to Cable Melbourne Pty Ltd and to our related entities (referred to as (Cable Melbourne), we, us or our) that are deemed to be a credit provider for the purposes of the Privacy Act 1988 (Cth) (Privacy Act).

 

 

1.1 We may provide credit to our customers in connection with our products and services and, as a result, we may collect credit information and credit eligibility information about you. This Credit Reporting Policy relates to Cable Melbourne and our related entities that are deemed to be credit providers for the purposes of the Privacy Act.

 

1.2 This Credit Reporting Policy governs the manner in which we manage, collect, hold and use credit information and credit eligibility information where this relates to you and is our Credit Reporting Policy for the purposes of Part IIIA of the Privacy Act. We may, from time to time, review and update this Credit Reporting Policy including to take into account new laws, regulations and technology. If we do update this policy it will be posted on our website at www.cablemelbourne.com

 

1.3 Our Privacy Policy describes the manner in which we collect, hold and use Personal Information and other information that is covered by the Privacy Act. The information held by us that is covered by the Privacy Act will be governed by this Credit Reporting Policy together with our most recent Privacy Policy, posted on our website at www.cablemelbourne.com

 

 

2.1 Not all information is protected information under the Privacy Act. The Privacy Act protects Personal Information, Sensitive Information and certain types of credit-related information. What is Personal Information or Sensitive Information?

 

2.2 “Personal Information” is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether recorded in a material form or not.

 

2.3 “Sensitive Information” is Personal Information about an individual that includes health information, genetic information, biometric information or templates, or personal information that is information or an opinion about an individual's race or ethnicity, their religious, political or philosophical beliefs, opinions or affiliations, their sexual orientation or criminal record. What is credit information or credit eligibility information?

 

2.4 Credit information is information about you that relates to your credit-related dealings with us. The Privacy Act sets out the various types of information that can be collected by us when we act as a credit provider as well as the various types of information that can be collected by or disclosed by credit reporting bodies.

 

2.5 “Credit Information” is Personal Information about an individual other than Sensitive Information that may include:

(a) identification information about the individual;

(b) certain information about the individual relating to a consumer credit account (including eligibility information, repayment history, payment information and default or serious credit infringement-related information);

(c) information requests made about the individual to a credit reporting body in connection with an application for consumer credit or commercial credit, or for a credit guarantee purpose;

(d) various publicly available information such as personal insolvency or bankruptcy information or credit-related court judgments; or

(e) information about the individual relating to an application for consumer credit or commercial credit or relating to the individual’s credit worthiness.

 

2.6 “Credit eligibility information” is Personal Information about an individual other than Sensitive Information that includes the kinds of credit information listed above where that information:

(a) is disclosed to us by a credit reporting body and includes credit reporting information about the individual such as information relating to credit worthiness;

(b) relates to your dealings with other credit providers that may provide you with credit; or

(c) includes credit worthiness information that we derive from information disclosed to us by credit reporting bodies or that we collected from other credit providers where you have expressly consented to that disclosure.

 

2.7 We may also collect and hold Personal Information about an individual other than Sensitive Information that we derive from credit reporting information obtained from a credit reporting body that deals with that individual’s credit worthiness and that may be used in establishing that individual’s eligibility for consumer credit.

The above is not an exhaustive list.

What types of information do we collect and hold?

 

2.8 We may collect and hold credit information such as your identification information (including your name, date of birth or gender), contact details (including your address, phone numbers and emails, whether personal or for work), financial information, payment details, bank account details, tax file number, drivers’ licence information, employment information, products and services information and/or information about your preferences and orders.

 

2.9 We may collect and hold credit eligibility information about you such as information relating to your credit worthiness, including trade references, credit reports and payment history information.

 

How do we collect and hold your credit information or credit eligibility information?

 

3.1 We may collect credit information or credit eligibility information about you in any of the ways that we collect Personal Information about you as set out in our Privacy Policy under the heading ‘When and how do we collect Personal Information’.

 

3.2 We will take reasonable steps to protect credit information or credit eligibility information we hold about you from misuse, interference and loss and from unauthorised access, modification or disclosure.

 

Why we collect, hold, use and disclose credit information and credit eligibility information about you?

 

 

4.1 We will only collect, hold, use and disclose credit information and credit eligibility information about you for purposes permitted under the Privacy Act and the Privacy (Credit Reporting) Code 2014 (Credit Code), including:

(a) to process and assess your application for consumer credit or commercial credit;

(b) to manage your consumer credit or commercial credit account and to collect amounts due under those accounts;

(c) for a credit guarantee purpose;

(d) to assist you to avoid defaults;

(e) to assign our debts;

(f) to enable us to deal with complaints relating to credit or credit reporting; or

(g) to comply with regulatory or other legal requirements or as authorised by law.

 

 

4.2 We may disclose your credit information or credit eligibility information as follows:

(a) to our related bodies corporate;

(b) in order to process your application for credit;

(c) in order to manage the credit we provide to you;

(d) when we believe on reasonable grounds that you have committed a serious credit infringement;

(e) when we are responding to a complaint or we need to deal with an external dispute resolution scheme; or

(f) to other credit providers when you have consented to that disclosure.

 

4.3 We may disclose your credit information or credit eligibility information outside of Australia to an entity based in a foreign country, including our service providers or entities in which we have an ownership interest.

 

4.4  It is possible that the overseas entities may be subject to foreign laws that do not provide the same level of protection of information as in Australia. We take reasonable steps to ensure that these overseas entities do not breach the APPs and that they are obliged to protect the privacy and security of that information and use it only for the purpose for which it is disclosed.

 

 

Access to your credit eligibility information

 

5.1 You are entitled to access credit eligibility information that we hold about you. If you request access to your credit eligibility information, we will take reasonable steps to provide you with access within 30 days of your request unless providing you with access would be unlawful or is not otherwise permitted under the Privacy Act or at law.

 

5.2 Before providing you with access we may request evidence of your identity. We may charge you a reasonable administrative fee for providing access to your credit eligibility information. If we refuse your request to access your credit eligibility information, we will provide you with written reasons for the refusal.

 

5.3 To make a request for access, contact us in any of the ways specified in section 0. Correction of your credit information or credit eligibility information

 

5.4 We will take reasonable steps to ensure that credit information or credit eligibility information that we hold about you is accurate, up-to-date and complete. You may request that we correct or update your credit information. We will take reasonable steps to correct your information within 30 days of our request. We will provide you with a notice in writing confirming that we have corrected your information or provide you with reasons if the correction has not been made.

 

5.5 To make a correction, contact us in any of the ways specified in section 0.

 

 

Complaints

 

6.1 If you feel that we have not complied with our obligations under Part IIIA of the Privacy Act or with the Credit Code, or for any other queries, problems, complaints or communication in relation to this Credit Reporting Policy, please contact us in any of the ways set out below.

 

6.2 We will acknowledge your complaint within 7 days of the complaint being made and we will investigate your complaint. We will take reasonable steps to investigate, resolve and make a decision about your complaint. We may need to consult with a credit reporting body or another credit provider about your complaint.

 

6.3 We will give you a written notice of the outcome within 30 days of the complaint being made unless we are unable to resolve your complaint within this time period. We will notify you if we are unable to resolve your complaint within 30 days and we will set out in writing the reasons for the delay and the expected timeframe to resolve the complaint. We will provide you with a decision in writing about your complaint.

 

6.4 If you are not satisfied with the outcome of your complaint you may make a complaint to the Australian Information Commissioner. The Information Commissioner may be contacted at www.oaic.gov.au or by email at enquiries@oaic.gov.au.

 

 

6.5 You may contact us by writing to:

Email: info@cablemelbourne.com

Post: Att: Cable Melbourne

1320 Malvern Road

Malvern VIC 3144

More information

 

6.6 You can find out more information about the Privacy Act and the Credit Code from the Office of the Australian Information Commissioner. The Information Commissioner may be contacted at www.oaic.gov.au or by email at enquiries@oaic.gov.au.

 

Last updated: November 2023